Privacy Policy

 

LilyPop Uk is committed to protecting your privacy online. This privacy policy informs you of what personal information we collect, the purposes for which we use this information and how you can access, update and delete your information.

Your use of this site constitutes your acceptance of this privacy policy, so we recommend you read this privacy policy carefully and review it regularly.

LilyPop Uk will not disclose your information to any third parties and your information will only be used for the purpose it is provided unless you are otherwise informed at the time of providing the data. Under certain circumstances the force of law may require the provision of information to legal authorities. In order to safeguard the interests of its subscribers LilyPop Uk will comply with any such legally binding request.

Throughout this privacy policy, we’ll refer to our website and other products and services collectively as “Services”.

 

What information we collect and how

We may collect your data when you:

  • fill in a form on our website

  • make a purchase on our website

  • create an account on our website

  • send us an email (we may also keep a record of that correspondence)

  • complete customer surveys, provide feedback on our services or participate in our competitions

  • visit our website

Depending on your use of our Services, we may collect some or all of the following data about you:

  • your name

  • email address

  • business/company name

  • address

  • phone number

  • personal account preferences

  • IP address

  • operating system

  • browser type

  • ISP (Internet Service Provider)

  • Pages you viewed on our website

When you create an account on our website (for example, when you purchase one of our website packages or services) you provide us with personal information that may include your name, password, email address, username, telephone number, billing information and address. You can see, edit or delete that information at any time, by logging in to ‘My Account‘ section on our website.

If your website is hosted with us or if we need access to your website in order to provide our services to you, we may also store data such us:

  • your FTP/SSH/SFTP credentials

  • your username and password

  • domain name

When you leave a comment on our website we collect the data shown in the comment, but also your IP address, location and other information about your browser (for example browser type) to help us detect and reduce spam. Your comment may be checked through an automated spam detection software. 

 

We use a third party payment service providers PayPal and Wix to process all transactions and orders on our website. We do not store your card details on our website. PayPal privacy policy can be found here: PayPal privacy policy. And here you can find Wix Privacy Policy

Cookies

Like most website operators, when you use our Services we use cookies and similar technologies to collect information about you (for example, your location and information about your device) in order to improve your user experience on our site and help us improve our Services.

External websites

Our website may contain links to and from other websites, for example, to our partners, recommended services providers, our advertisers or affiliates. If you visit any of these websites, please note that this privacy policy does not apply to them and you should check these website’s privacy policies before you use them or submit any personal data to them.

LilyPop Uk has no control over how these websites collect, store or process your data and therefore does not accept any responsibility or liability for or endorse any practices of these websites.

Embedded content

Some articles or pages on our website may contain embedded content from other websites (for example, videos, articles, images). These websites may collect your data, use cookies or monitor your interaction with that content. Please note, that just like with the external websites mentioned in the section above we have no control over what data these websites collect and how they use it. Please refer to their privacy policies.

 

How we use the data we collect

LilyPop Uk only uses the data provided by you for the purpose for which it was provided, unless you are informed otherwise at the time of giving the information. You may inform us at any time if you wish LilyPop Uk to cease using your personal information.

We will never sell your personal information to any third party.

We collect and process personal information about you to carry out our obligations arising from any contracts entered into between you and us, for the purpose of providing our Services to you, communicating with you, managing your account on our website, running competitions, providing you with information about products and services on offer, to ensure you receive payment for the services provided to us and to make our Services better.

From time to time we may use your contact information to tell you about news or events provided by LilyPop Uk  which we feel may interest you.

 

You may opt-out of receiving such mailing, either when you register via our website or at any time afterwards by clicking the ‘unsubscribe’ link at the bottom of any email we send you or by emailing us at info@lilypopuk.com

We may use your personal data (e.g. email address or telephone number) to contact you with important information about your account even when you have opted-out of receiving promotional emails. For example, we will contact you to notify you of any problems with our Services, scheduled maintenance, suspicious activity on your account or on your website, or send you emails as part of our normal business communications.

We post customer testimonials, comments, reviews and feedback about our services on our website, social media accounts and in our promotional materials (e.g. banners, posters, leaflets). If these contain your personal information, we will obtain your consent via email prior to making the personal information visible to the public.

Non-personal data, such as your IP address, browser type, operating system, pages visited on our website and time spent browsing through them, whether you open the emails we send you or click on any links in the emails, provides us with general statistics regarding use of our website.

 

This information is then used to help us improve your browsing experience on our website, to review, further develop and improve our Services, to measure the effectiveness of our advertising and to monitor any issues or suspicious activity within our Services.

When you contact us through a contact form on our website or through a social media platform, we may keep the form submission or your correspondence for a certain period in order to communicate with you, but we do not use that information for marketing purposes unless you opted-in when submitting the form.

We store and use some of your personal data to authenticate you and prevent fraud and abuse of our Services. The legal basis for keeping this information is our legitimate interest in ensuring the security of our Services and other users who are registered or use our Services.

 

Retention of personal information

If you create an account on our website (for example, when you purchase one of our website packages), we may retain your information for as long as your account is active or as needed to carry out our obligations arising from any contracts entered between you and us or to comply with our legal obligations.

If you have opted-in to receive marketing communication from us, we retain your personal information and your marketing preferences until you have unsubscribed or opted-out. If you would like to unsubscribe, you may update your email preferences by clicking the ‘Unsubscribe’ link found in emails we send to you or by emailing us.

If some of the data we hold about you is inaccurate, you may ask us to correct or remove it by emailing us at info@lilypopuk.com

If you leave a comment on our website, the comment and all data associated with it are retained indefinitely.

Unfortunately, information transmission over the Internet is never completely secure. We do our best to try to protect your personal information, however, we cannot guarantee the security of any information you provide to us and you do so at your own risk.

 

Accessing the data we hold about you and your rights

You have the right to ask for a copy of any of your personal data held by us at any time. To request a copy of the information we hold on file for you, please email info@lilypopuk.com

You also have the right for your personal information to be corrected or deleted. Please note, that we may still need to keep some or all of your personal information in order to continue providing our Service to you in accordance with the contract agreement entered between you and us. In certain circumstances, we may also be required by law to retain your personal information.

We will respond to your request as soon as possible and provide any information free of charge. We will also notify you of the action we have taken.

If you have an account on our website, you can access, edit or delete your personal information by logging in to your account. Please visit the ‘My Account‘ section on our website. Alternatively, please contact us by emailing us at LilyPop Uk

 

Changes to this privacy policy

This privacy policy may change from time to time. We encourage you to review this privacy policy regularly. We will post any privacy policy changes on this page, and if the changes are significant, we will notify you of the changes by sending you an email notification.

We recommend everyone who uses our Services to frequently check this page for any changes and latest information added to our privacy policy.

 

Contacting LilyPop Uk

If you have any questions or comments regarding this privacy policy or information we hold about you, please contact us by emailing .

Unit 19, Hilsea Industrial Estate, Limberline Road, Portsmouth, Hampshire, PO3 5JW - (By Appointment Only)